Terms and Conditions

Last updated: 4 September 2026

1. About Stellar Tortoise

The website www.stellartortoise.com and the Stellar Tortoise online store are operated by:

Name: StellarTortoise.com
Legal form: Persoană Fizică Autorizată (PFA), Romania
Trade name: Stellar Tortoise
Tax identification number (CUI/CIF): 34329181
Registered office: IF
Email: contact.st [@] stellartortoise [.] com

In these Terms, “Stellar Tortoise,” “we,” “us,” and “our” refer to the legal operator identified above. “Customer,” “you,” and “your” refer to the person accessing the website or purchasing from us.

2. Scope and acceptance

These Terms and Conditions apply to your use of www.stellartortoise.com and to orders placed through the Stellar Tortoise online store.

By submitting an order, you confirm that:

You have reviewed the product information, price, delivery information, and these Terms;
The information provided with your order is accurate and complete;
You have the legal capacity to enter into the purchase contract;
You understand that placing the order creates an obligation to pay.

Mandatory consumer rights under applicable law remain unaffected by these Terms.

3. Products

Stellar Tortoise sells clothing and accessories produced using on-demand fulfilment. Products are manufactured or decorated after an order is placed and may be fulfilled by specialised third-party production partners, including Printful.

Stellar Tortoise remains the seller in relation to the customer. Our production and fulfilment partners are not parties to the sales contract between you and Stellar Tortoise.

We make reasonable efforts to display products, colours, placement, materials, dimensions, and other characteristics accurately. Screen settings and production processes may cause minor colour or positioning variations. Such variations do not limit your rights when a product is defective, incorrectly produced, or materially different from its description.

Please review the relevant size guide and product information before ordering.

4. Orders and formation of the contract

You may review and correct your order before submitting it.

After placing an order, you will receive an electronic acknowledgement. This confirms that we received the order but does not necessarily mean that it has been accepted.

The sales contract is concluded when we accept the order and send an order confirmation or begin processing the order. If we cannot accept an order, we will notify you and refund any amount already paid.

We may refuse or cancel an order for legitimate reasons, including:

Payment failure or suspected fraud;
Incorrect or incomplete customer information;
Product unavailability;
An obvious pricing or technical error;
An order that would violate applicable law or third-party rights.

If an order is cancelled by us after payment, the amount charged will be returned to the original payment method.

5. Prices, taxes, and delivery charges

Prices are displayed in the currency indicated on the website. Prices shown to consumers include applicable taxes where legally required.

Delivery charges and any other unavoidable costs are displayed before the order is submitted. The final total shown at checkout is the amount payable for the order, subject to any import duties or charges that the website clearly identifies as the customer’s responsibility.

For orders delivered outside the customs territory from which an order is fulfilled, import duties, taxes, or customs fees may apply. Where these amounts are not collected at checkout, they may be charged by the destination country or carrier. Any such possibility will be communicated where applicable.

We may change prices at any time, but changes do not affect orders that have already been accepted.

6. Payment

Available payment methods are displayed at checkout. Payments are processed securely by independent payment-service providers.

You confirm that you are authorised to use the selected payment method and that the payment information supplied is accurate.

Orders may not enter production until payment has been authorised. If payment is refused or reversed, we may suspend or cancel the order.

The transaction may appear on your bank statement using the statement descriptor displayed during checkout or payment confirmation.

7. Production, shipping, and delivery

Products are made to order. The estimated production and delivery periods displayed on the website are estimates and may vary according to the product, destination, fulfilment facility, carrier, customs processing, and seasonal demand.

Unless another delivery period has been expressly agreed, goods will be delivered without undue delay and no later than the period required by applicable consumer law.

An order containing multiple products may arrive in separate parcels because products can be fulfilled at different facilities. Where applicable, separate tracking information will be provided.

For consumer orders, the risk of loss or damage remains with Stellar Tortoise until you, or a third party designated by you other than the carrier, physically receives the goods.

You are responsible for supplying a complete and accurate delivery address. Contact us immediately if you identify an error. We cannot guarantee that an address can be changed after fulfilment begins.

Additional shipping charges may apply if a parcel is returned because of an incorrect or incomplete customer-provided address, refusal, or failure to collect it. This does not apply when the failed delivery resulted from an error by Stellar Tortoise, our fulfilment partner, or the carrier.

8. Cancellations

Because production may begin shortly after an order is placed, contact us immediately if you wish to cancel or modify an order.

We cannot guarantee cancellation or modification after the order has entered production. This operational limitation does not remove any mandatory statutory right of withdrawal that applies after delivery.

9. Right of withdrawal

Consumers who are entitled to a statutory right of withdrawal may withdraw from an eligible distance purchase within 14 days after receiving the goods, without providing a reason.

Detailed instructions, return conditions, return costs, refund procedures, and exceptions are provided in our Refund and Returns Policy, which forms part of these Terms.

To exercise the right of withdrawal, contact us at returns.st [@] stellartortoise [.] com with a clear statement of your decision. You may use the model withdrawal form at the end of these Terms, but its use is not mandatory.

When the right of withdrawal applies, the customer bears the direct cost of returning the goods, as explained in the Refund and Returns Policy.

10. Personalised products

The right of withdrawal does not apply where a product is created according to the customer’s individual specifications or is clearly personalised—for example, with a customer-supplied name, text, photograph, or artwork.

Selecting a standard size or colour offered for an ordinary Stellar Tortoise catalogue product does not, by itself, make that product personalised.

The personalised-product exception does not affect your rights if the item is damaged, defective, misprinted, or different from what was ordered.

11. Returns, refunds, and exchanges

All returns must be authorised in advance. Do not send a product to our registered office, Printful, or another fulfilment facility without first receiving return instructions from Stellar Tortoise.

The correct return destination depends on where the product was fulfilled. Any Printful address supplied to you is solely a product-return address and is not Stellar Tortoise’s registered business address.

Because products are made to order, we do not provide routine direct exchanges. Where the statutory right of withdrawal applies, an eligible item may be returned and a separate order placed for the preferred product, size, or colour.

Full conditions are available in our Refund and Returns Policy.

12. Damaged, defective, misprinted, incorrect, or lost orders

If an order arrives damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible. For the fastest resolution through our fulfilment partner, these problems should preferably be reported within 30 days after delivery.

Include your order number, a description of the issue, and clear photographs showing the product and problem. We will assess the claim and provide an appropriate remedy, normally a replacement, repair where appropriate, price reduction, or refund.

Lost-in-transit concerns should preferably be reported within 30 days after the estimated delivery date.

These reporting periods facilitate claims with our fulfilment partner and do not restrict mandatory consumer rights or the legal guarantee.

13. Legal guarantee of conformity

Consumers benefit from the mandatory legal guarantee of conformity provided by applicable law.

For new consumer goods sold by a Romanian professional seller, a lack of conformity that is established within two years after delivery is covered by the legal guarantee, subject to applicable legal provisions.

If a product is not in conformity, contact Stellar Tortoise. Depending on the circumstances and applicable law, you may be entitled to have the product brought into conformity free of charge, receive a replacement, obtain an appropriate price reduction, or terminate the contract and receive a refund.

Stellar Tortoise, as the final seller, is responsible for handling legal-guarantee claims. Any separate policy offered by a manufacturer or fulfilment partner does not replace or limit the customer’s legal guarantee.

Proof of purchase may be required.

14. Product care

Customers must follow the care instructions supplied with the product or displayed on the relevant product page.

Normal wear and tear, accidental damage, misuse, incorrect washing, failure to follow care instructions, or damage caused after delivery is not a product defect. This does not affect claims concerning a lack of conformity that existed at delivery.

15. Promotions and discount codes

Promotions and discount codes are subject to the conditions communicated with the relevant offer.

Unless otherwise stated:

A discount cannot be exchanged for cash;
Only one discount code may be used per order;
Discounts cannot be applied retroactively;
A promotion may be restricted to certain products, customers, regions, or dates.

Nothing in this section removes consumer rights applicable to discounted products.

16. Customer accounts

You may be able to purchase as a guest or create a customer account.

You are responsible for maintaining the confidentiality of your login information and for activities performed through your account. Notify us promptly if you suspect unauthorised access.

We may suspend an account when reasonably necessary to protect customers, the website, or payment systems, or to investigate suspected fraud or abuse.

17. Intellectual property

The Stellar Tortoise name, logos, graphics, artwork, photographs, product designs, written content, and website materials are owned by or licensed to Stellar Tortoise and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, license, or commercially use this material without prior written permission, except where applicable law expressly allows it.

Purchasing a product does not transfer any intellectual-property rights in its design or artwork.

18. Acceptable website use

You must not:

Use the website unlawfully or fraudulently;
Attempt to interfere with its security or operation;
Introduce malicious code;
Scrape or reproduce substantial parts of the website without permission;
Use another person’s identity or payment information without authorisation;
Infringe the rights of Stellar Tortoise or any third party.

19. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limits mandatory consumer rights.

To the extent permitted by law, Stellar Tortoise is not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was concluded.

We are not responsible for delays or failures caused by events outside our reasonable control. If such an event materially affects an accepted consumer order, we will take reasonable steps to minimise the delay and inform you. Your mandatory rights concerning delayed or failed delivery remain unaffected.

20. Personal data and cookies

Personal data is processed according to our Privacy Policy. Information about cookies and similar technologies is provided in our Cookie Policy.

Payment providers, carriers, and fulfilment partners receive only the information reasonably required to process payments, produce products, deliver orders, prevent fraud, meet legal obligations, or provide customer support.

21. Complaints and alternative dispute resolution

If you have a complaint, contact us first at [SUPPORT EMAIL]. Include your name, order number, and a clear description of the issue. We will make reasonable efforts to resolve the matter directly.

Consumers may also use the Romanian National Authority for Consumer Protection’s alternative dispute-resolution mechanism:

ANPC – Soluționarea Alternativă a Litigiilor (SAL)
https://reclamatiisal.anpc.ro

Use of alternative dispute resolution does not prevent either party from exercising rights available through the courts.

The former European Online Dispute Resolution platform has been discontinued and is therefore not referenced in these Terms.

22. Governing law and jurisdiction

These Terms and contracts concluded through the website are governed by Romanian law.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory protections granted by the law of your country of habitual residence.

Disputes that cannot be resolved amicably may be submitted to the competent courts determined under applicable law. Nothing in these Terms restricts a consumer’s right to bring proceedings before a court that has jurisdiction under mandatory consumer-protection rules.

23. Changes to these Terms

We may update these Terms to reflect changes to our services, fulfilment arrangements, or legal obligations.

The version applicable to an order is the version available when that order is submitted. Changes made afterward will not retrospectively alter an existing sales contract.

24. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect. The affected provision will apply to the greatest extent permitted by law.

25. Contact

Questions about these Terms or an order may be sent to:

Stellar Tortoise
Email: contact.st [@] stellartortoise [.] com

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from an eligible contract. You may instead send any other clear statement containing the same information.

To:
Stellar Tortoise
contact.st [@] stellartortoise [.] com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Products:

Order number:

Order date:

Date received:

Consumer’s name:

Consumer’s address:

Consumer’s signature:
Required only when this form is submitted on paper.

Date:

Privacy Policy

Last updated: 4 September 2026

This Privacy Policy explains how Stellar Tortoise collects, uses, stores and shares personal data when you visit this website, create an account, place an order, contact us or otherwise use our services.

Stellar Tortoise is a trading name operated by the Romanian PFA identified in the Terms and Conditions above. That PFA is the data controller for the personal data processed through this store.

For privacy questions or requests, contact:

Email: contact.st [@] stellartortoise [.] com

Personal data we collect

Depending on how you use the website, we may collect:

Your name and, where applicable, company name
Billing and delivery addresses
Email address and telephone number
Account and login information
Products ordered, selected variations, quantities and order history
Payment status, payment method and transaction identifiers
Shipping method, tracking information and delivery status
Messages, support requests, return requests and other communications
Product reviews or other content you voluntarily submit
IP address, browser type, device information, timestamps and security logs
Cookie preferences and information collected through necessary website cookies
Any other information you voluntarily provide to us

Payment card information is entered into the secure payment interface provided by WooPayments and its payment-processing partners. Stellar Tortoise does not receive or store your complete card number or card security code.

How we use personal data

We process personal data for the following purposes:

To operate the website and shopping cart
To create and manage customer accounts
To process payments and prevent fraudulent transactions
To accept, produce, ship and track orders
To communicate order confirmations, status updates and delivery information
To answer questions and provide customer support
To process cancellations, complaints, returns and refunds
To maintain accounting, tax and transaction records
To protect the website, customers and business against fraud, misuse and security threats
To comply with legal and regulatory obligations
To improve the functionality, reliability and customer experience of the store
To send marketing communications where you have specifically consented to receive them

We do not sell customer personal data.

Legal bases for processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Performance of a contract: processing your order, arranging payment, producing the product, delivering it and providing customer support
Legal obligation: maintaining accounting and tax records, responding to lawful requests and complying with consumer-protection requirements
Legitimate interests: protecting the store against fraud, securing the website, maintaining business records and improving our services, provided these interests do not override your fundamental rights
Consent: optional cookies, direct marketing or another purpose for which your consent is specifically requested

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

WooCommerce and website hosting

This store uses WordPress and WooCommerce to operate its website, customer accounts, shopping cart, checkout and order-management systems.

Order and account information is stored within the website database on servers operated by our hosting provider. Our hosting and technical service providers may process limited technical and personal data when providing hosting, backups, security, maintenance and email-delivery services.

Passwords are stored in protected, hashed form. We cannot view your account password.

Payments

Payments are processed using WooPayments and its payment-processing infrastructure, including Stripe and related service providers.

Information necessary to authorize and manage a payment may be shared with these providers, including:

Your name
Billing address
Email address
Order amount and currency
Payment method
Transaction and device information
Information used to detect and prevent fraud

Payment providers may apply automated fraud and risk-assessment systems to transactions. Their processing is also governed by their respective privacy notices:

Automattic Privacy Policy: https://automattic.com/privacy/
Stripe Privacy Policy: https://stripe.com/privacy

Order production, fulfilment and shipping

Stellar Tortoise products are produced and fulfilled through Printful.

To manufacture and deliver an order, we share the information reasonably required for fulfilment with Printful and its production, delivery and logistics partners. This may include:

Recipient name
Delivery address
Email address and telephone number where required for delivery
Ordered products and variations
Order number
Selected delivery method
Information necessary to manufacture, ship, track or resolve problems with an order

Printful processes customer information on our behalf when fulfilling orders. Depending on product availability, production method and delivery destination, an order may be processed at facilities located in different countries.

More information is available in Printful’s Privacy Policy:

https://www.printful.com/policies/privacy

Email communications

Transactional messages such as order confirmations, payment notifications, fulfilment updates, password-reset messages and support replies are sent through our website and authenticated email service.

We process your email address and relevant order information to send these messages. Transactional emails are necessary to perform our contract with you and are not marketing messages.

If you contact us, we may retain your message and our response for customer-service, dispute-resolution and record-keeping purposes.

Cookies

This website uses cookies and similar technologies necessary to provide functions such as:

Maintaining the shopping cart
Remembering checkout and session information
Keeping customer accounts secure
Processing payments
Preventing fraud
Remembering cookie preferences

Necessary cookies are required for the website and checkout to function and therefore cannot always be disabled through our consent tool.

Optional analytics, preference or marketing cookies will only be used where they are enabled on the website and, where legally required, after you have given consent. You may change or withdraw your optional cookie choices through the cookie settings available on the website.

Disabling necessary cookies through your browser may prevent the cart, checkout, account or payment functions from working correctly.

Google reCAPTCHA

We use Google reCAPTCHA v3 on our Contact form to protect our website and communication channels from spam, automated submissions, and other forms of abuse. reCAPTCHA operates in the background and assesses technical and interaction information, which may include your IP address, browser and device information, website interactions, and the necessary _GRECAPTCHA cookie.

We use this service based on our legitimate interest in maintaining the security and reliability of our website. Information is processed by Google in accordance with the Google Privacy Policy and Google Terms of Service.

https://policies.google.com/privacy

https://policies.google.com/terms

Who receives personal data

Where necessary for the purposes described above, personal data may be disclosed to:

WordPress and WooCommerce service infrastructure
WooPayments, Stripe and other payment-service providers
Printful and its fulfilment, production and logistics partners
Postal, courier and delivery providers
Website hosting, backup, security and email-service providers
Accountants, legal advisers and other professional advisers
Public authorities where disclosure is required by law
Fraud-prevention and cybersecurity service providers

We disclose only the information reasonably necessary for each provider to perform its service.

International data transfers

Some service providers or their affiliates may process personal data outside Romania or the European Economic Area.

Where required, such transfers are protected through mechanisms recognized under applicable data-protection law, such as adequacy decisions, standard contractual clauses or other appropriate safeguards.

Because Printful routes orders according to product availability, production capabilities and the customer’s delivery location, fulfilment data may be processed in countries outside the European Economic Area.

How long we keep personal data

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

Completing and supporting your order
Handling returns, complaints, guarantees and disputes
Maintaining legally required accounting and tax documentation
Preventing fraud and maintaining website security
Establishing, exercising or defending legal claims

Order, invoice and payment records are retained for the period required by Romanian accounting, tax and commercial law.

Customer-account information is generally retained while the account remains active or until deletion is requested, except where particular information must be retained for legal or legitimate business reasons.

Support communications and technical logs are retained only for as long as reasonably necessary for customer service, security and dispute resolution.

When information is no longer required, it will be deleted, anonymized or securely restricted.

Your rights

Subject to the conditions and exceptions provided by the General Data Protection Regulation, you may have the right to:

Be informed about how your personal data is processed
Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data
Request restriction of processing
Object to processing based on legitimate interests
Object at any time to direct marketing
Receive certain data in a portable, machine-readable format
Withdraw consent where processing is based on consent
Request human intervention where a legally significant decision is made solely by automated means
Submit a complaint to a data-protection authority

To exercise your rights, email contact.st [@] stellartortoise [.] com. We may request reasonable information to verify your identity before fulfilling a request.

We will respond without undue delay and normally within one month, subject to the extensions permitted by applicable law.

Complaints

If you believe that your personal data has been processed unlawfully, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Romanian data-protection authority:

Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal — ANSPDCP

Website: https://www.dataprotection.ro/

You may alternatively contact the competent data-protection authority in the EU or EEA country where you live or work.

Data security

We use reasonable technical and organizational safeguards intended to protect personal data against unauthorized access, alteration, disclosure, accidental loss or destruction.

These measures include encrypted website connections, authenticated payment processing, access controls, software updates, backups and authenticated email delivery. However, no internet-based service can guarantee absolute security.

Children’s privacy

This website is not specifically directed at children. Persons who are not legally able to enter into a purchase contract should use the store only with the involvement and authorization of a parent or legal guardian.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on this page with an updated revision date.

Material changes will apply from the date stated in the updated policy and will not affect rights already acquired under an existing order.